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Warmline Program Director [English & Spanish]
Abrazar Inc - Westminster, CA
$62,400 - $66,560 a year
Accountable To: Abrazar Leadership team, Warmline Program Leadership Team
Position Overview:
The Warmline Program Director is a professional who is responsible for assisting in the daily operations and procedures of the Spanish Warmline team. This includes developing and implementing policies and procedures to ensure our participants' and staff's safety and well-being. The Program Director is also expected to contribute to the innovative design of outreach programs to increase Abrazar's impact within its communities.
Reports To: Director of Finance & Administration
Job Type: Full-time Exempt
Salary Range: $62,400 to $66,560
Benefits: Eligible after 90 days probationary period.
Paid Time Off - Vacation (12 days per year)
Paid Time Off – Health (7 days per year)
Holiday Pay (12 days per year)
Health Insurance
Dental and Vision Insurance
Working hours are Monday through Friday 8:00 am - 5:00 pm / Occasionally weekend if needed.
8 hours per day excluding meal period.
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-Oversee the overall functioning and operations of the Warmline, including but not limited to its staffing and services.
-Ensure the staff members of the Warmline abide by the policies and protocols.
-Assist with program training and collaboration with the Warmline Leadership team.
-Participate in job-related training to enhance skills and professional development.
-Develop and implement new programs or support services, such as training workshops, community outreach programs, or fundraising events, to address the needs of the population served by the call center.
-Foster strong communication and collaboration between the Warmline and other programs.
-Continually evaluate the effectiveness of the Warmline services and programs by analyzing feedback and necessary metrics to provide optimum services.
-Report any technical problems or operational issues to Warmline Leadership.
-Execute strategic plans and goals for the Warmline for better performance and sustainability.
-Maintain and review records of the call center's activities and services to ensure proper documentation.
-Contribute to developing and maintaining the Warm Line's referral and resource database.
-Support the Program Leadership team in revising program manuals, training curricula, and other materials.
-Write and submit monthly reports for your Director of Finance and Administration.
-Help plan and staff community outreach events, funding campaigns, and other special projects.
-Serve as a role model in carrying out Abrazar's mission.
-Establish and maintain an environment that encourages teamwork, collaboration, and ethical behavior.
-Maintain regular, reliable, and predictable attendance.
-Support and lead the members of the team and their work.
Other Duties: This job description incorporates this position's essential functions and duties.
However, other duties may sometimes be required and assigned as determined by a supervisor to meet the organization's needs.
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Personal mental health lived experience and openness to disclose to Warm Line callers and during counselor training is a requirement for this position.
A bachelor's degree in Human Services or Behavioral Sciences is preferred but not required.
Minimum 2 years experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting.
Minimum 1-year experience providing supervision/coordination or training of staff or volunteers.
Minimum 3 years experience in an Administrative position
Experience maintaining the confidentiality of sensitive information, understanding of confidentiality practices.
Ability to interpret, adapt, and apply guidelines and policies.
Familiarity with the mental health recovery movement, peer support model, and local resources
Proficiency in Google Office Suite, use of a multi-line phone system, and basic troubleshooting
Demonstrate working knowledge of the mental health, substance use, and suicide prevention services specific to hotline or emotional support warmline mental health services.
Proficiency in computer programs such as Microsoft Windows, Word, Excel, PowerPoint
Adapt to changing needs by acquiring new skills and knowledge.
Excellent written and verbal communication skills, including explaining complex material.
Ability to comfortably utilize a collaborative approach to leadership and problem-solving.
Strong interpersonal skills and ability to work and lead diverse team members.
Ability to work with individuals of all ages and abilities.
Must possess a valid driver's license with a good driving record.
Available to work flexible hours, including evenings and weekends when needed.
Bilingual English/Spanish is required.
Ability to pass a background clearance.
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Must possess body mobility to stand and/or sit frequently or for an extended period at meetings, trainings, conferences, or community events in office or offsite community locations.
Prepare and present presentations with appropriate technology and teaching resources.
Must possess vision sufficient to read standard text and drive a vehicle.
Must have manual dexterity sufficient to use hands, arms, and shoulders to operate a keyboard, take notes, utilize office equipment, complete and file reports, and file, and copy documents.
Strong multi-tasking skills and ability to work well in a team setting as well as independently.
Perform quality work within deadlines with or without direct supervision.
Ability to do some travel for conferences, meetings, and training.
Occasional weekend hours as needed, ability to work a flexible schedule.
SparkPoint In Schools Case Manager
Abrazar Inc - Westminster, CA
$25 - $28 an hour
ABRAZAR Inc., The SparkPoint In Schools program operator, manages the SparkPointOC Case Managers. Responsibilities include conducting individual intakes, budget and credit counseling sessions, group financial education workshops, and coordinating other support services tailored to help individuals and families move toward financial stability and achieve goals in a 12-month period. This is a full-time, on-site position.
This description reflects management’s assignment of essential functions. This job description is subject to change at any time. This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty. Diversity in organizational practices is a core value of ABRAZAR resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.
About Abrazar (to Embrace)
Abrazar (to Embrace) is a 501 (c) 3 non-profit organization that provides shuttle bus and non-emergency medical transportation to patients. Abrazar is dedicated to promoting the general welfare and prosperity of very poor to medium income seniors and families in Orange County through programs that improve health, nutrition, socialization, lifelong learning and economic self-sufficiency in culturally sensitive ways
Abrazar is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender, age, physical disability, and sexual orientation. Abrazar complies with all EEO and ADA guidelines.
CalAIM Lead Care Manager
Abrazar Inc - Westminster, CA
$23 - $25 an hour
OUR MISSION:
Abrazar (to Embrace in Spanish) is a non-profit, direct-service organization providing services to residents in Orange County. Abrazar is dedicated to embracing the diversity of families in our community, educating them on the resources we provide through our community collaborations, and empowering them to improve the quality of their lives through programs addressing health equity. Abrazar has been addressing inequities in the social drivers of health since 1975.
Abrazar serves the community by delivering programs that address the social drivers of health and improve health equity. Our goals are to Embrace, Educate and Empower children, families, and individuals with the necessary tools to achieve better health outcomes. We believe that diversity and the delivery of collaborative services are critical to the success of our programs and measure the impact of our programs by evaluating their ability to enhance our clients' social drivers of health.
Position Summary:
The ECM Lead Care Manager assists members with complex healthcare needs in navigating the healthcare system by resolving access challenges, establishing relationships with service providers, coordinating comprehensive care, and tracking health interventions and outcomes.
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Provide all necessary and indicated direct services and referral services, including crisis intervention and health education, to a caseload of approximately 30-60 members and their families.
Conduct initial and periodic assessments of members to determine their needs, including medical, mental health, substance use, financial, housing, and other supports in compliance with program and funder requirements.
Develop person-centered care plans with input and approval from providers and members in accordance with CalAIM standards.
Collaborate with medical professionals to develop, implement, and coordinate care plans for members with chronic illnesses, such as diabetes, asthma, heart failure, hypertension, behavioral health conditions, and HIV.
Maintain member engagement and uphold program standards while conducting in-person and virtual meetings.
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We're looking for candidates who:
Have knowledge of chronic medical conditions, mental illness, substance use, and homelessness, as well as a basic understanding of public benefits and entitlements.
Have excellent case management and documentation skills, including the ability to conduct needs assessments, prioritize member needs, develop action plans, and monitor progress.
Have extensive housing navigation experience or experience working as a housing specialist, preferably in Orange County.
Have experience assisting clients with applying for benefits (such as Medi-Cal, CalFresh, and CalWORKs) and/or navigating the healthcare system and health insurance.
Can manage and handle confidential information in accordance with HIPAA standards.
Are highly motivated self-starters who can coordinate and complete multiple projects and tasks in a high-pressure environment.
Can thrive in dynamic environments and readily adapt to change.
Have strong commitment to and understanding of Abrazar’s goals and objectives.
Can provide telephone coverage on a rotating basis outside of regular working hours as needed.
Have the flexibility to work some evenings and weekends as needed.
PREFERRED QUALIFICATIONS
Training in Motivational Interviewing, Trauma-Informed Care, Crisis Intervention, De-Escalation, Domestic Violence, Substance Use, Suicide Prevention, and other related training.
Experience and expertise in community outreach and engagement
2-3 years of experience with case management and using data management systems
Computer proficiency in Microsoft Office (Word, Excel, and PowerPoint)—knowledge of and experience with Efforts to Outcomes software a bonus.
Intermediate to advanced level of proficiency in Microsoft Excel
Capacity to work effectively both independently and as part of a team.
Some knowledge of available programs and services in Orange County.
Excellent oral and written communication skills
Excellent presentational skills
MINIMUM QUALIFICATIONS
Bachelor's Degree in a related field.
One (1) year of experience in case management for highly vulnerable populations, particularly those with health, mental health, and substance use issues.
One (1) year of experience in healthcare, case management, and/or homeless services.
Demonstrated proficiency with computers and technology used for work outputs, particularly with Microsoft Office Suite and Electronic Health Record (EHR) systems.
Spanish bilingual (Spanish & English) or Vietnamese bilingual (Vietnamese & English).
Availability to work on occasional Saturdays.
MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Successfully complete the following as a condition of hire:
Tuberculosis Test
Background Screening
Drug Test
DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
Have reliable transportation
A valid driver's license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for Abrazar’s insurance coverage
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Must possess body mobility to stand and/or sit frequently or for an extended period of time at meetings, trainings, conferences or community events in office or offsite community locations
Must be able to function effectively in a standard office environment and have the ability to move about to perform daily office tasks such as access files cabinets and office machinery
Must be able to communicate information accurately, clearly and concisely in normal vocal tone
Must be able to transport laptop, files and/or other materials to and from meetings
Must be able to drive to meet with members at various locations
Must possess manual dexterity sufficient to use hands, arms and shoulders to operate a keyboard, take notes, utilize office equipment, complete and file reports, and file and copy documents
Must possess sufficient vision to read standard text
Must possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations as required in the accomplishment of job duties
Occasionally/Frequently/Continually required to stand
Occasionally/Frequently/Continually required to walk
Occasionally/Frequently/Continually required to sit
Occasionally/Frequently/Continually required to utilize hand and finger dexterity
Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
Occasionally/Frequently/Continually required to talk or hear
Occasionally/Frequently/Continually exposure to outside weather conditions
Occasionally/Frequently/Continually exposure to extreme heat or cold (non-weather)
While performing the duties of this job, the noise level in the work environment is usually moderate.
The employee must occasionally lift and /or move more than 50 pounds
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Minimum start $23-25 hourly
Paid Time Off - Vacation (12 days per year), after 3 months, accrued monthly.
Paid Time Off – Health (56 maximum hours per fiscal year), after 3 months.
Holiday Pay (10 days per year), eligible after 3 months.
Health Insurance
Dental and Vision Insurance
This description reflects management’s assignment of essential functions. This job description is subject to change at any time. This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty. Diversity in organizational practices is a core value of ABRAZAR resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.
About Abrazar (to Embrace)
Abrazar (to Embrace) is a 501 (c) 3 non-profit organization that provides shuttle bus and non-emergency medical transportation to patients. Abrazar is dedicated to promoting the general welfare and prosperity of very poor to medium income seniors and families in Orange County through programs that improve health, nutrition, socialization, lifelong learning and economic self-sufficiency in culturally sensitive ways
Abrazar is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender, age, physical disability, and sexual orientation. Abrazar complies with all EEO and ADA guidelines.
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*Manage referral process to ensure timely response and appropriate tracking of services
*Solicit feedback from clients and school administration to ensure program needs are met.
*Track services and outcomes to conform with funder established reporting requirements
*Enroll 50 new households during the program year (January 1st to December 31st).
*Coordinate services of partner organizations to ensure family needs are addressed.
*Implement financial education workshops for low- and moderate-income families.
*Organize on-site educational opportunities for participating families with school administration.
*Financial Case Management
-Train in financial concepts using FDIC, CFPB, and Financial Social Work Concepts.
-Coordinate client flow to ensure families' employment, financial, education, and housing needs are met.
-Work with staff and school administration to ensure intakes and assessments are completed for all incoming families.
-Conduct intake appointments to enroll new clients (annual goal 50).
-Create and monitor tailored action plans with clients to help them manage income, reduce debt, improve credit, and increase assets.
-Provide coaching and connect clients to appropriate resources to ensure families' employment, financial, education, and housing needs are met.
-Ensure adequate referral processes are in place for in-house program offerings, including budget coaching, housing counseling and eviction prevention, financial education and other services.
*Participate in monthly program meetings, biweekly supervision with the program director, and school-related activities as available (weekly teacher meetings, monthly Principal meetings, etc.)
*Maintain a caseload of 40-50 families.
*Effectively communicate with the principal and school administration of the designated schools. This position has four designated elementary schools in the Anaheim Elementary School District that can be served.
*Maintain a cooperative and effective working relationship with the principal and school administration to assist and participate in school activities supporting program goals.
*Participate in quarterly reporting activities, including data review, preparing narrative reports, and collecting success stories/testimonials.
*Work with Volunteer Income Tax Assistance (VITA) program staff to provide free tax preparation services to clients and the school community. Provide resources for tax-related questions and guidance for ITIN preparation.
-VITA and ITIN training will be offered and completed as part of this position.
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Strong commitment and understanding of the SparkPoint Center's goals and objectives
Knowledge of issues affecting low- to moderate-income people and communities
Experience in the financial stability arena, which may include income generation strategies, financial education and coaching, and asset development
Experience and/or ability to communicate and work effectively with a wide range of institutions—including local government, financial institutions, local businesses, community-based organizations, and community groups
Ability to compare and contrast financial information. Good knowledge of the principles, practices, and techniques of financial and credit counseling, including understanding and interpreting credit reports
Ability to promote the use of coaching and cultural sensitivity in engaging center clients
Experience working with families identified as McKinney Vento
Experience developing and managing comprehensive individual case plans and working with diverse populations
Willing to participate in ongoing trainings, including Covered California Certified Application Assistor to link families with health insurance
Ability to develop and maintain positive work relationships with school staff and volunteers
Excellent oral and written communication skills. Good presentation skills.
Self-motivated, goal-oriented, with proven results – ability to get the job done
Able to work in an unstructured environment and adapt easily to change
Computer proficiency in Microsoft Office (Word, Excel, and PowerPoint); knowledge of and experience with Efforts to Outcomes software is a bonus.
At least five years of related professional experience (work with public/private sector leaders/decision makers, leadership in the community, and fundraising).
Bachelor's degree in Social Work, Public Administration, or related social science or equivalent
Minimum 1-year experience working on a school campus or similar field
Must be bilingual (Spanish/English)
Access to a car, a California Driver's License, car insurance, and a satisfactory driving record are conditions of initial and continued employment.
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Must possess body mobility to stand and/or sit frequently or for an extended period of time at meetings, trainings, conferences or community events in office or offsite community locations
Must be able to function effectively in a standard office environment and have the ability to move about to perform daily office tasks such as access files cabinets and office machinery
Must be able to communicate information accurately, clearly and concisely in normal vocal tone
Must be able to transport laptop, files and/or other materials to and from meetings
Must be able to drive to meet with members at various locations
Must possess manual dexterity sufficient to use hands, arms and shoulders to operate a keyboard, take notes, utilize office equipment, complete and file reports, and file and copy documents
Must possess sufficient vision to read standard text
Must possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations as required in the accomplishment of job duties
Occasionally/Frequently/Continually required to stand
Occasionally/Frequently/Continually required to walk
Occasionally/Frequently/Continually required to sit
Occasionally/Frequently/Continually required to utilize hand and finger dexterity
Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
Occasionally/Frequently/Continually required to talk or hear
Occasionally/Frequently/Continually exposed to outside weather conditions
Occasionally/Frequently/Continually exposed to extreme heat or cold (non-weather)
While performing the duties of this job, the noise level in the work environment is usually moderate.
The employee must occasionally lift and /or move more than 50 pounds
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Paid Time Off - Vacation (12 days per year), after 3 months, accrued monthly.
Paid Time Off – Health 56 hours per fiscal year, after 3 months.
Holiday Pay (10 days per year), eligible after 3 months.
Health Insurance
Dental and Vision Insurance
ASES P.R.I.D.E. Site Instructor
Abrazar, Inc. - Midway City, CA
$17 - $18 an hour
Job Description
Abrazar, Inc. is a non-profit organization that provides families with wrap-around services focused on education, health care, and financial empowerment.
Abrazar ASES P.R.I.D.E. PROGRAM Mission Statement: “To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens."
Position: Site Instructor - Elementary School & Middle School Expanded Learning Programs
Reports to: Site Director
Job Type: Part-time
Required Hours: Monday, Tuesday, Thursday, and Friday 1:30 PM-6:30 PM; Wednesday 12 PM-6 PM
The ASES P.R.I.D.E. Site Instructor assists the ASES P.R.I.D.E. Site Director and Lead Instructor in the preparation and implementation of ASES P.R.I.D.E. Program after-school educational curriculum and enrichment activities with a focus on academic assistance, STEAM curriculum, arts, sports, and recreation for youth K through 8th; Elementary School Program includes grades K through 5th and Middle School Program includes 6th through 8th.
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Adheres to and helps promote COVID-19 spread prevention and COVID-19 safety precautions
Ability to work in high energy, fun, and creative youth-focused environment
Prepares and successfully delivers educational, athletic, and enrichment activities based on lesson plans with a clear learning objective
Supports members with homework assignments & projects
Effectively and consistently supervises small and large groups of students
Individually and with team members preserves the health and safety of all children
Ensures that all school rules and Program rules are followed
Preparation and maintenance of clear and accurate attendance records and meal documentation
A positive role model for young people to emulate through demeanor, dress, communication, and attitude
Actively engages with members, fellow staff, parents, and partners using a positive and professional approach
Pro-active and takes initiative in meeting the Program's needs
Exemplary team player and collaborates with fellow staff
Helps ASES P.R.I.D.E. Site Director and Lead Site Instructor to evaluate programs, services, and activities to ensure that they meet stated objectives, member needs, and interests
Contributes to the development of professional partnerships with team members, parents, school staff, and the community
Designs and orchestrates special events as assigned by the Site Director
Adheres to Abrazar, Inc.’s employee guidelines, policies, and procedures
Commitment to working program hours Monday through Friday
Attend training and meetings, as needed
Available to work nights and weekends, as needed
Performs other related assignments delegated by supervisors and administration. Must be flexible to change and willing to assist in all areas as needed
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18 years of age and over
Has an Associate’s Degree or equivalent in child development/education OR passes the Westminster School District Para-educator Exam.
1 or more years of supervisory experience in a youth service setting
Strong written and verbal communication skills
Performs excellent customer service and interpersonal skills
Conduct self with professionalism, courtesy, and integrity
Interpersonal relations skills; having a positive attitude and using patience, tact, and respect
Decision making, planning, organizing, communicating, and analyzing skills required
Clearance of background check
CPR and First Aid Certified
Clearance of TB test
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May be required to walk on uneven surfaces. Stand or sit for extended periods of time
May be required to lift equipment up to 30 lbs.
Dexterity of hands and fingers to operate office equipment, reaching overhead, above the shoulders and horizontally, bending and twisting at the waist, seeing to review and analyze reports and documents.
May be exposed to outdoor elements including noise and weather
Bending, twisting, stooping, overhead reaching, and repetitive hand/arm motion
Ability to sit, stand, and walk for prolonged periods. And walk quickly on occasion
May be exposed to outdoor elements including noise and weather
Other physical duties, as needed
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Free career development training
Working with professionals at schools and the non-profit field'